Client Assistance Program

About the Client Assistance Program

Congress established the Client Assistance Program (CAP) under the Rehabilitation Act of 1973, as amended by the Workforce Innovation and Opportunity Act (WIOA).

The purpose of CAP is to provide information, referral and dispute resolution services to applicants or clients of the Division of Vocational Rehabilitation (DVR), Independent Living Centers (ILC), and/or Native American Vocational Rehabilitation (NAVR) programs in the State of Wisconsin.

CAP is located in the Department of Agriculture, Trade and Consumer Protection.

Some services CAP can provide include:

  • Information and assistance to individuals who have questions or a dispute with DVR, an ILC or NAVR Program.

  • Advising the applicant or client of their rights, and discussing potential ways to resolve a problem.

  • Identifying if it may be possible to resolve a complaint/concern through negotiation or mediation.

  • Advising how the formal appeal process works.

  • Representation at a formal hearing if a review of the complaint shows merit and other attempts to resolve the issue have failed.

Annual Reports



CAP Information Sheet

CAP Information Sheet (Spanish)

Consumer Checklist for the DVR Order of Selection Waiting List

Vocational Rehabilitation Process and Choices in the Process

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